Predictive, progressive, preview, power: choosing a dialing mode

An autodialer is not one feature but several modes, each balancing agent productivity against customer experience.

Progressive

The system dials only when an agent is free. No abandoned calls, steady productivity — a safe default.

Predictive

The system dials ahead of agent availability using statistics. Highest productivity on large lists, but requires enough agents and careful abandonment-rate control.

Preview

The agent reads the customer’s record first, then chooses to dial. Best for high-value, relationship-driven calls.

Power

Rapid sequential dialing, one line per agent. Popular with sales teams working short lead lists.

A note on compliance

Whatever mode you use, respect consent, Do-Not-Disturb registers and calling-hour rules. Your dialer should help you enforce them.