Autodialer & Contact Centre
Reach more customers in less time — across every channel.
Dialnode combines predictive dialing, inbound routing and an omnichannel inbox so your agents talk to more people and wait on fewer rings.
Who it’s for
Built around the people who use it
Contact centres & BPOs
High-volume outbound and inbound with live supervision.
Collections teams
Reach debtors faster with compliant dialing and scripts.
Hospitals & schools
Appointment, fee and event reminders at scale.
Sales teams
Power-dial lead lists and log every outcome.
Key capabilities
Everything you need, in one product
Four dialing modes
Predictive, progressive, preview and power dialing.
DNC & compliance tools
DNC lists, calling-hour limits and consent flags.
IVR & smart routing
Skills-based ACD, queues and call-backs.
Omnichannel inbox
SMS, WhatsApp, email, chat and social in one place.
Campaign management
Lists, segmentation, scripts and dispositions.
Live supervision
Wallboards, listen, whisper and barge.
Recording & QA
Call recording with QA scoring.
Reporting
Agent performance, contact rates, AHT and SLA.
Open integration
REST API, webhooks and third-party CRMs.
Autodialer
More conversations per agent hour
Choose the dialing mode that fits each campaign. Dialnode filters busy, unanswered and machine-answered calls so agents only speak to people.
- Predictive, progressive, preview, power
- Answering-machine detection
- Scheduled call-backs
Omnichannel
Every channel, one conversation
Customers message on WhatsApp, text, email or web chat. Agents see the whole history in one inbox and reply from anywhere.
- WhatsApp Business, SMS, email, web chat
- Unified customer history
- Routing by skill and queue
Supervision
Coach in real time
Wallboards, listen-in and whisper let supervisors keep quality high while campaigns run — with recordings and QA scores for review.
- Live wallboards
- Listen, whisper, barge
- QA scoring
Integrations
Works with the tools you already use
Your CRM
Send call outcomes and contacts to the CRM you already use.
REST API & webhooks
Trigger calls and receive events from your systems.
SIP trunks & WebRTC
Bring your carrier; agents use softphones in the browser.
WhatsApp Business
Official API messaging in the agent inbox.
Security & compliance
Protected by design
Encrypted data
Encryption in transit and secure credential storage.
Role-based access
Staff see only what their role requires.
Audit logs
A tamper-evident record of who did what.
FAQ
Frequently asked questions
Predictive, progressive, preview and power dialing.
Dialnode provides DNC lists, calling-hour limits and consent flags. Compliance with consent and Do-Not-Disturb regulations remains the responsibility of the customer.
Yes. Dialnode works with SIP trunks and WebRTC softphones, in the cloud or on-premise.
Dialnode has a REST API and webhooks, so call outcomes and contacts can be exchanged with the CRM you already use. Ask us about your specific CRM.
Yes, via WhatsApp Business messaging in the omnichannel inbox.
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See Dialnode in action
Book a guided demo with our team.