Which dialing modes are supported?

Predictive, progressive, preview and power dialing.

Is Dialnode compliant with NCC rules?

Dialnode provides DNC lists, calling-hour limits and consent flags. Compliance with consent and Do-Not-Disturb regulations remains the responsibility of the customer.

Can we use our own SIP trunk?

Yes. Dialnode works with SIP trunks and WebRTC softphones, in the cloud or on-premise.

Does it work with our CRM?

Dialnode has a REST API and webhooks, so call outcomes and contacts can be exchanged with the CRM you already use. Ask us about your specific CRM.

Does it support WhatsApp?

Yes, via WhatsApp Business messaging in the omnichannel inbox.

Dialnode

Dialnode features

Every module, grouped by area. Autodialer & Omnichannel Contact Centre.

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Dialing

Predictive, progressive, preview and power dialing
Voicemail / answering-machine detection
Call-back scheduling, DNC list management

Inbound

IVR builder
ACD / skills-based routing, queues
Call-backs

Omnichannel

SMS, WhatsApp Business, email, web chat, social
Unified agent inbox

Campaigns

List upload & segmentation
Scheduling, scripts, dispositions

Supervision

Live wallboards
Listen / whisper / barge
Call recording, QA scoring

Reporting

Agent performance, campaign results
Contact rates, AHT, SLA

Integration

REST API and webhooks
Third-party CRMs

Telephony

SIP trunks, softphones / WebRTC
On-premise or cloud

Ready to see Dialnode?

Book a guided demo and bring your questions.

Request a demo Talk to sales