Support
We’re here to help
Existing customers can reach support through any of these channels.
Service levels
What to expect
| Severity | Example | Target response |
|---|---|---|
| Critical | System down, patient or exam operations blocked | Per your SLA — fastest queue |
| High | Major feature unavailable, workaround exists | Per your SLA |
| Normal | Questions, minor issues, requests | Within 1 business day |