Legal
Service Level Agreement
Summary of support and availability commitments for hosted products.
Last updated 7 October 2026
Scope
This summary applies to products hosted by Node Netcad. Your order form or contract defines the commitments that apply to you.
Availability target
We target high availability for hosted production environments, excluding scheduled maintenance announced in advance.
Support response
Support requests are triaged by severity. Target response times are set per plan in your agreement.
Backups
Hosted data is backed up regularly and restore procedures are tested.