Contact centres
More conversations. Fewer idle agents.
Dialnode gives contact centres predictive dialing and omnichannel messaging, and NODE CRM keeps the customer record.
Challenges
What gets in the way
Idle agent time
Manual dialing wastes hours on busy and unanswered calls.
Scattered channels
Calls, WhatsApp and email handled in different tools.
Limited supervision
No live view of campaigns or quality.
Our solution stack
Recommended products and services
Communication
Dialnode
Autodialer and omnichannel contact centre platform
- Four dialing modes
- DNC & compliance tools
- IVR & smart routing
NODE CRM
Inventory, sales and customer relationships in one place
- Multi-warehouse stock
- Reorder alerts
- Quotes & invoices
Supporting services
What you get
Relevant features
- Predictive, progressive, preview and power dialing
- Omnichannel agent inbox
- Live wallboards, listen / whisper / barge
- Call recording and QA scoring
- Network and VoIP setup for your floor
Talk to us about contact centres
We will recommend the right combination and show it working.